EXIN ITIL-F Exam : ITIL Foundation

  • Exam Code: ITIL-F
  • Exam Name: ITIL Foundation
  • Updated: Sep 16, 2026
  • Q & A: 325 Questions and Answers

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EXIN ITIL-F Exam Syllabus Topics:

SectionObjectives
Topic 1: ITIL Service Value System (SVS)- Service Value Chain activities
  • 1. Design and Transition
    • 2. Plan
      • 3. Obtain/Build
        • 4. Engage
          • 5. Deliver and Support
            • 6. Improve
              Topic 2: ITIL Practices Overview- Service management practices
              - Technical management practices
              - General management practices
              Topic 3: The Four Dimensions of Service Management- Partners and suppliers
              - Organizations and people
              - Information and technology
              - Value streams and processes
              Topic 4: Key Concepts of Service Management- Value creation through services
              • 1. Utility and warranty concepts
                • 2. Service relationships
                  Topic 5: ITIL Guiding Principles- Core guiding principles
                  • 1. Optimize and automate
                    • 2. Keep it simple and practical
                      • 3. Progress iteratively with feedback
                        • 4. Focus on value
                          • 5. Collaborate and promote visibility
                            • 6. Think and work holistically
                              • 7. Start where you are

                                EXIN ITIL Foundation Sample Questions:

                                Question #1

                                Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?

                                • A. Service configuration
                                • B. Service design
                                • C. Service transition
                                • D. Service operation
                                Reveal Solution  Discussion  0

                                Correct Answer: B  🗳️

                                Question #2

                                What is the BEST description of the CSI register?

                                • A. It is a record of all authorised changes and their planned implementation dates
                                • B. It is a record of proposed improvement opportunities and the benefits that will be achieved
                                • C. It is a record of completed improvements and the relevant customer satisfaction metric
                                • D. It is a record of new services to be approved by a customer, including proposed implementation dates
                                Reveal Solution  Discussion  0

                                Correct Answer: B  🗳️

                                Question #3

                                Which of the following service desk organizational structures are described in service operation?
                                1 . Local service desk
                                2 . Virtual service desk
                                3 . IT help desk
                                4 . Follow the sun

                                • A. 1, 3 and 4 only
                                • B. 2, 3 and 4 only
                                • C. 1, 2 and 4 only
                                • D. 1, 2 and 3 only
                                Reveal Solution  Discussion  0

                                Correct Answer: C  🗳️

                                Question #4

                                Which of the following CANNOT be provided by a tool?

                                • A. Data
                                • B. Information
                                • C. Wisdom
                                • D. Knowledge
                                Reveal Solution  Discussion  0

                                Correct Answer: C  🗳️

                                Question #5

                                What BEST describes the value of service design to the business?

                                • A. It provides quick and effective access to standard services
                                • B. It improves the control of service assets and configurations
                                • C. It reduces total cost of ownership (TCO) of services
                                • D. It supports the creation of a portfolio of quantified services
                                Reveal Solution  Discussion  0

                                Correct Answer: C  🗳️

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