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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?

A) Service configuration
B) Service design
C) Service transition
D) Service operation

2. What is the BEST description of the CSI register?

A) It is a record of all authorised changes and their planned implementation dates
B) It is a record of proposed improvement opportunities and the benefits that will be achieved
C) It is a record of completed improvements and the relevant customer satisfaction metric
D) It is a record of new services to be approved by a customer, including proposed implementation dates

3. Which of the following service desk organizational structures are described in service operation?
1 . Local service desk
2 . Virtual service desk
3 . IT help desk
4 . Follow the sun

A) 1, 3 and 4 only
B) 2, 3 and 4 only
C) 1, 2 and 4 only
D) 1, 2 and 3 only

4. Which of the following CANNOT be provided by a tool?

A) Data
B) Information
C) Wisdom
D) Knowledge

5. What BEST describes the value of service design to the business?

A) It provides quick and effective access to standard services
B) It improves the control of service assets and configurations
C) It reduces total cost of ownership (TCO) of services
D) It supports the creation of a portfolio of quantified services

Solutions: