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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which one of the following would NOT be defined as part of every process?

A) Roles
B) Inputs and outputs
C) Metrics
D) Functions

2. What is the BEST description of a change proposal?

A) Any request for change (RFC. submitted to change management
B) A justification for a change with significant cost or risk
C) An RFC that must be implemented as soon as possible
D) An authorised change submitted to release and deployment

3. Which one of the following is NOT an aim of the change management process?

A) To ensure the impact of changes are understood
B) To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
C) To ensure that changes are recorded and evaluated
D) To deliver and manage IT services at agreed levels to business users

4. Where should all master copies of controlled software and documentation be stored?

A) In the definitive media library
B) In the definitive production library
C) In the definitive security library
D) In the definitive software library

5. Which of the following statements MOST correctly identifies the scope of design coordination activities?

A) It is mandatory that all changes are subject to design coordination activity
B) Only changes that introduce new services
C) Any change that the organization believes could benefit
D) Only changes to business critical systems

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