ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) : CIS-CSM日本語 Exam

  • Exam Code: CIS-CSM-JPN
  • Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版)
  • Updated: Aug 29, 2026
  • Q & A: 261 Questions and Answers

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Exam Topics of ServiceNow Certified CIS CSM

The following are covered in SERVICENOW CIS-CSM practice exams and SERVICENOW CIS-CSM practice test:

  • Proven Practices for Implementation
  • Business Cases / Use Cases
  • Architecture and Security
  • Baseline Application Functionality

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

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The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:

  • Functionality and features added or changed in the current release
  • Basic and advanced features in baseline installation of the current release
  • State model and default process flow
  • Basic and advanced operations performed by users and the system

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ServiceNow CIS-CSM日本語 Exam Syllabus Topics:

SectionObjectives
Topic 1: Workflows and Automation- Flow Designer usage for CSM processes
- Assignment rules and routing
Topic 2: Integrations and Data Management- Integration with external CRM/ERP systems
- Data import and transformation
Topic 3: Omni-channel and Customer Interaction- Email, chat, and portal interactions
- Customer service portal configuration
Topic 4: Core CSM Configuration- Entitlements and SLAs
- Case management configuration
- Account and contact management
Topic 5: Implementation Planning and Overview- Customer Service Management (CSM) architecture and components
- Implementation methodology and best practices
Topic 6: Reporting and Performance Analytics- Performance Analytics dashboards
- Reporting for case and SLA tracking

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