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SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. A manager interviews a candidate who demonstrates that she possesses the knowledge and skills required for the position. However, the interviewee has a large tattoo on her arm.
The manager doesn't hire her because he feels that she appears irresponsible. VVhat bias is this?

A) Contrast effect
B) Nonverbal bias
C) Cultural noise
D) Halo effect

2. How would you handle this complaint?
A supervisor, John, gives you a call and says, "I have an issue. Another supervisor, Steve, made a joke to one of my employees that made her feel uncomfortable." John goes on to describe the insensitive joke about a "black Santa" that Steve told to the African American employee, Karen. John finishes with, "So what do I do?" Steve is a well-liked supervisor who has never crossed the line before. According to John, Karen and Steve are friends, and she doesn't want him to "get into trouble," but she thought she should at least mention it.

A) Document the interaction Steve and Karen based on the facts presented by John.Save it in case another questionable scenario with Steve ever comes up.
B) Have an informal but stern conversation with Steve. Explain that his joke was inappropriateand should never happen again.
C) Speak with Karen directly, and document the conversation. Ask her how she wants you toproceed.
D) Thank John for bringing this to your attention, and ask that he let you know if it everhappens again. Take no further action because this was an isolated incident with Steve

3. In which domain is workforce planning and employment a focus?

A) The employee life cycle
B) Organizational strategy
C) Managing performance
D) Human resource operations

4. What guidance would you give to supervisors/managers for managing teams from different backgrounds?

A) Get to know each team member and their background to build trust and establish therelationship first.
B) Have weekly team meetings and ask employees to share what they,re working on for theweek
C) d. Facilitate face-to-face discussions among team members during times of conflict.
D) Consider employees, cultural preferences before assigning work tasks.

5. As a human resource (HR) leader in this organization reporting to the CEO, how would you propose fixing this leadership challenge?

A) Launch an internal investigation into inappropriate behaviors by the CEO. Interview multiple employees across the organization about their unpleasant interactions.
B) Begin looking for another job. The CEO runs the company how he/she wishes and will likely not be receptive to feedback or any attempts to correct behavior. IVs best to begin looking for a better work environment elsewhere.
C) Hire a third-party consultant to conduct a leadership assessment with the entire executive team, including the CEO.
D) Clearly communicate with your own HR staff and other employees in the organization that you,re aware of the issue and are working to resolve it. Offer an open door to anyone who needs to talk about their challenges.

Solutions: