Salesforce Certified Agentforce Specialist : AI-201 Exam

  • Exam Code: AI-201
  • Exam Name: Salesforce Certified Agentforce Specialist
  • Updated: Aug 10, 2026
  • Q & A: 315 Questions and Answers

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Salesforce AI-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Governance & Observability10%- AI governance
  • 1. Trust layer and compliance concepts
    • 2. Monitoring agent behavior
      Topic 2: Data Cloud & Grounding20%- Data integration for AI agents
      • 1. Connecting external data sources
        • 2. Using Data Cloud for retrieval augmentation
          Topic 3: Prompt Engineering20%- Grounding techniques
          • 1. Best practices for prompt design
            • 2. Data grounding for reducing hallucinations
              - Prompt Builder usage
              • 1. Field generation and flex templates
                • 2. Prompt templates and configuration
                  Topic 4: Testing, Deployment & Lifecycle15%- Agent lifecycle management
                  • 1. Testing and validation strategies
                    • 2. Sandbox to production deployment
                      Topic 5: AI Agents35%- Agent behavior configuration
                      • 1. Agent reasoning engine concepts
                        • 2. Filters and variables for deterministic behavior
                          - Agent setup and orchestration
                          • 1. Standard and custom topics
                            • 2. Standard and custom agent actions

                              Salesforce Certified Agentforce Specialist Sample Questions:

                              1. How is Data Cloud leveraged by the Answer Questions with Knowledge action in Agentforce?

                              A) Data Cloud provides the real-time data streams that update the Knowledge articles.
                              B) Data Cloud stores and manages the Indexed Knowledge articles.
                              C) Data Cloud is not required; the articles can be accessed directly from the CRM by the agent.


                              2. Universal Containers (UC) has a library of custom-built personalized investment portfolio APIs, and is planning to extend it to agents. Which method should UC's agent choose to dynamically use the best API service?

                              A) Agent-to-Agent (A2A) protocol support
                              B) Model Context Protocol (MCP) server support
                              C) MuleSoft connector for custom hosted processes


                              3. In a Knowledge-based data library configuration, what is the primary difference between the identifying fields and the content fields?

                              A) Identifying fields highlight key terms for relevance scoring, while content fields store the full text of the article for retrieval.
                              B) Identifying fields help locate the correct Knowledge article, while content fields enrich AI responses with detailed information.
                              C) Identifying fields categorize articles for indexing purposes, while content fields provide a brief summary for display.


                              4. When using a prompt template, what should an Agentforce Specialist consider with their grounding data and chosen model?

                              A) Ensure queries used for grounding employ offset so the token limits of models are not exceeded.
                              B) Review the token limit in the Einstein Trust Layer.
                              C) Review the model limitation in Prompt Builder versus the grounding data size.


                              5. What is An Agentforce able to do when the "Enrich event logs with conversation data" setting in Agent is enabled?

                              A) Generate details reports on all Copilot conversations over any time period.
                              B) View the user click path that led to each copilot action.
                              C) View session data including user Input and copilot responses for sessions over the past 7 days.


                              Solutions:

                              Question # 1
                              Answer: B
                              Question # 2
                              Answer: B
                              Question # 3
                              Answer: B
                              Question # 4
                              Answer: C
                              Question # 5
                              Answer: C

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