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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. リリースが拒否されたり、遅延したり、リリースが拒否されたりした場合には、常に誰に、何を伝えるべきか
キャンセル？

A) 上級経営陣の代表者
B) ビジネス関係管理
C) 変更管理
D) インシデント管理

2. 新しいサービスを計画する場合、サービス レベル管理 (SLM) は、他の IT サービスの既存のパフォーマンス レベルが過度の影響を受けないようにする必要があります。
サービス レベル管理 (SLM) はどのプロセスからの入力を必要としますか?

A) 可用性管理
B) IT サービスの管理
C) IT サービス継続性管理
D) キャパシティ管理財務

3. 情報セキュリティ管理に関して正しいのはどれですか?

A) セキュリティ インシデントは、複数のユーザーに影響を与える場合にのみ報告および記録されます。
B) 適切な権限を持つ経営者が情報セキュリティポリシーを承認するものとします。
C) セキュリティ インシデントは、問題管理手順に従って直ちに報告および記録する必要があります。
D) 情報セキュリティ管理。すべての情報システム内で効果的な情報セキュリティの管理に特に焦点を当てます。

4. 品質管理システムは組織の何を強化するのに役立ちますか?

A) ISO/EC 20000
B) サプライヤーの満足度
C) 第三者との関係
D) 顧客満足度

5. 現在および将来の両方で、利用可能な処理能力の供給がビジネスの需要に確実に適合するようにするという目的を持っているプロセスはどれですか?

A) 可用性管理
B) IT サービスの管理
C) IT サービス継続性管理
D) キャパシティ管理財務

Solutions: