Genesys Cloud CX: Developer Certification : GCX-GCD Exam

  • Exam Code: GCX-GCD
  • Exam Name: Genesys Cloud CX: Developer Certification
  • Updated: Aug 21, 2026
  • Q & A: 78 Questions and Answers

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About Genesys Cloud CX: Developer Certification : GCX-GCD Exam Questions

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Genesys GCX-GCD Exam Syllabus Topics:

TopicDetails
Topic 1
  • Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
Topic 2
  • Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
Topic 3
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 4
  • Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.

Reference: https://beyond.genesys.com/explore/course/genesys-cloud-cx-developer-certification

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