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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What is one aspect of the environment that is important for sizing an IT service management solution?

A) quantity of people involved in the service management processes
B) IT staff certifications
C) IT processes in use
D) types of security protocols in use

2. Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)

A) IBM DeveloperWorks wikis
B) IBM Tivoli Forums
C) IBM Support Web page
D) Tivoli Field Guides
E) Tivoli User Group Web page

3. Why is it necessary to document key stakeholders for a new IT asset and service management solution?

A) To identify Key Performance Indicators
B) To evaluate license needs
C) To identify the decision makers
D) To draw an organization chart

4. Which statement describes IT processes?

A) Interrelated activities carried out to create value for customers or stakeholders
B) Activities designed to make delivering IT services more effective and efficient.
C) The people and the tools they use to carry out activities.
D) Capabilities that reduce IT costs.

5. How are business processes supported in IBM Sen/ice Delivery and Process Automation products?

A) Create integrations between the various products
B) Write custom Java classes for each process
C) Use the comprehensive workflow engine
D) Implement runbook automation

Solutions: