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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. A multinational energy company distributes energy to several countries with different tariffs. For their Energy and Utilities Cloud implementation, they want to allow each country only to have access to its respective price.
How can this be done with Industries CPQ?

A) One Price Book should be configured for each country, and Context Rules need to be configured to make the Price Book eligible only for its respective country.
B) One Price List should be configured for each country, and Advanced Rules need to be configured to make the Price List eligible only for its respective country.
C) One Price Book should be configured for each country, and Advanced Rules need to be configured to make the Price Book eligible only for its respective country.
D) One Price List should be configured for each country, and Context Rules need to be configured to make the Price List eligible only for its respective country.

2. A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

A) Confirm customer entitlements for field service appointments.
B) See a list of all service and work types available in the system.
C) Check available field service time slots for the week.
D) Accurately confirm and verify customer details.

3. Having completed discovery and solution design, and as the project team moves into the implementation phase, what should be the first step in the build process?

A) Immediately start building the solution in their favorite technology.
B) install Salesforce Service Cloud and start building custom objects and APEX classes.
C) Select the Energy and Utilities Cloud applications that best meet the company's needs
D) Start evaluating products and offerings from as many third-party suppliers as possible.

4. An energy company is an energy retailer with a global presence. They require a solution that can generate, redline, and manage contracts.
Which of the following Energy and Utilities Cloud solutions can be used?

A) Energy and Utilities Cloud = Configure Price Quote (CPQ)
B) Energy and Utilities Cloud - Document Generation S
C) Energy and Utilities Cloud - Sales and Service
D) Energy and Utilities Cloud - Contract Lifecycle Management

5. An energy company is implementing Energy and Utilities Cloud for its service center agents.
Which two of the following business processes should be part of their test scenarios?
Choose 2 answers

A) Manage a customer moving out.
B) Set up a payment arrangement.
C) Manage changes to contract clauses.
D) Create a multi-site quote.

Solutions: