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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business is using inbound on an Avaya Proactive Contact (APC. system and wants to collect inbound Automatic Number Identification/Dialed Number Identification Service (ANI/DNIS). They have standard T1s/E1s/J1s.Which card must be installed and configured on one processor of a Digital Signal Processor - 2 (DSP2) to collect these digits?

A) Enhanced DTMF Receiver Card (EDRC.
B) Digital Dialer Card (DDC.
C) Enhanced Call Progress Analyzer (ECPA)
D) Enhanced Digital Tone Generator (EDTG)

2. Which two statements are accurate regarding networking requirements in Avaya Proactive Contact (APC. installation? (Choose two.)

A) APC supports Ethernet III networks with User Datagram Protocol (UDP) feature.
B) The connection between a PG230 and the Application server must be l0BaseT.
C) Traffic isolation is needed between the digital switch and the Application Enablement Services (AES).
D) The supervisor workstation requires a DHCP address.
E) The APC server can use a DHCP address.

3. Which two statements are accurate about configuring the Supervisor Software? (Choose two.)

A) The Configurator needs to be started manually, the first time you run Health Manager.
B) You configure the Supervisor applications using the Configurator.
C) If the Configurator is not running, access and runitfrom the Role Editor.
D) The Configurator is a configuration utility installed with the Health Manager application.

4. A business wants to configure Avaya Proactive Contact 5.0 with Avaya Aura Contact Center for Blending. Which Avaya software is needed?

A) Application Enablement Services (AES)
B) Telephone Application Programming Interface (TAPI)
C) Communication Control Toolkit (CCT)
D) Telephony Server Application Programming Interface (TSAPI)

5. A system operator informs you that a Job they ran called records with BALANCEDUE from 0 to 6000, but they built their selection to select records with BALANCEDUE: <100.
Which three reasons would be the cause for this? (Choose three.)

A) The record selection criteria has the following configuration: SELECT:BALANCEDUE:<100;A:1 SELECT :CVCODE: AC1: A: 1 SELECT: ACCTCODE: 1000-5999:O:1 SELECT:CVC0DE:AC1,AC4:A:2 SELECT; ACCTCODE: 6000-9999: A: 2.
B) The calling list being used was downloaded and overwritten during calling.
C) The agents are using the search calling list function and manually choosing the wrong records forcalling.
D) The Phone Strategy used for the record selection has Initial Phones set to PHONE1:*, allowing any record to be selected, ignoring the BALANCEDUE selection criteria.
E) The job was configured for a different calling list than the selection was run on.

Solutions: