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Salesforce Certified Omnistudio Consultant Sample Questions:

1. When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers

A) Provide user help text
B) Replicate existing processes as-is
C) Divide complex processes into sections
D) Prefill data for users when possible
E) Provide keystroke commands for data entry

2. Which OmniStudio tool is optimized for performance and minimizes configuration time?

A) Integration Procedure
B) DataRaptor Extract
C) DataRaptor Turbo Extract
D) Calculation Procedure

3. When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'

A) Integration Procedure
B) OmniStudio Action
C) Data Maptor
D) Calculation Procedure

4. A Salesforce Omnistudio Consultant is tasked with integrating Salesforce Knowledge into an Omniscript to allow users to search and view Salesforce Knowledge Articles.
What must be enabled in the organization for the consultant to activate Knowledge in an Omniscript?

A) Omniscript Designer
B) Salesforce Knowledge
C) Salesforce Lightning
D) Salesforce Classic

5. In an Integration Procedure, what group element will control whether an individual action executes?

A) Conditional Block
B) Cache Block
C) Try-Catch Block
D) Loop Block

Solutions: