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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What ensures that a service provider and a service consumer continually co-create value?

A) Service consumption
B) Service relationship management
C) Change enablement
D) Service offerings

2. Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A) relationships
B) services
C) organizations
D) outcomes

3. How does 'access to resources' support value co-creation in a service interaction?

A) By limiting resource use to internal teams
B) By replacing service actions with automation
C) By allowing consumers to use provider resources
D) By transferring responsibility for resources to consumers

4. Which two practices interact the MOST with the service desk practice?

A) Deployment management and change enablement
B) Change enablement and incident management
C) Service request management and deployment management
D) Incident management and service request management

5. Which of the following is TRUE about value co-creation?

A) Value is created jointly through interactions between service providers and service consumers
B) value is created independently of service relationships
C) Value is defined and consumed by a service provider
D) Value is created only by the service provider and delivered to the consumer

Solutions: