EXIN ITIL Deutsch Exam : ITIL V3 Foundation (ITIL Deutsch Version)

  • Exam Code: ITIL-German
  • Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)
  • Updated: Jul 29, 2026
  • Q & A: 505 Questions and Answers

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EXIN ITIL Deutsch Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the key concepts of service management- Describe the key concepts of service relationships
- Describe the key concepts of creating value with services
- Recall the definition of: service, utility, warranty, customer, user, service management, sponsor
Topic 2: Understand how the ITIL practices contribute to the service value chain- Explain the role of selected practices in the service value chain
Topic 3: Understand the four dimensions of service management- Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
Topic 4: Understand the activities of the service value chain, and how they interconnect- Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
Topic 5: Understand the purpose and components of the ITIL service value system- Describe the ITIL service value system
Topic 6: Know the purpose and key terms of selected ITIL practices- Describe the purpose of selected practices
  • 1. Service Desk
  • 2. Service Request Management
  • 3. Continual Improvement
  • 4. Service Level Management
  • 5. Change Control
  • 6. Problem Management
  • 7. Incident Management
- Define key terms for selected practices
Topic 7: Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Explain the use of the guiding principles
- Describe the nature, use and interaction of the guiding principles

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welches Leitprinzip berücksichtigt, wie die Schritte eines Prozesses möglichst effizient durchgeführt werden können?

A) Ganzheitlich denken und arbeiten
B) Fokus auf Wert
C) Optimieren und automatisieren
D) Beginnen Sie dort, wo Sie sind


2. Was ist ein zentrales Element des Leitsatzes „Ganzheitlich denken und arbeiten“?

A) Bewerten, welche Verfahren bei der Verbesserung eines Dienstes wiederverwendet werden können
B) Technologie für Standardaufgaben nutzen, um Menschen Zeit für komplexe Tätigkeiten zu geben
C) Eliminierung von Kennzahlen, die nicht zur Zielerreichung beitragen
D) Verständnis der auf komplexe Systeme anwendbaren Methoden


3. Welche Aussage zum Change Management ist RICHTIG?

A) Es stellt sicher, dass Serviceanfragen dem normalen Änderungsmanagementprozess folgen
B) Es stellt sicher, dass alle Änderungen vom Change Advisory Board (CAB) autorisiert werden.
C) Es optimiert das gesamte Geschäftsrisiko
D) Es optimiert das finanzielle Risiko


4. Was ist eine Schlüsselvoraussetzung für erfolgreiche Service Level Agreements (SLAs)?

A) Sie sollten unverändert von einem Jahr auf das nächste übertragen werden, um den Uunsisleni-Dienst zu ermöglichen
B) Sie sollten auf systembasierten Metriken basieren, die für den Dienstanbieter nützlich sind
C) Sie sollten in einer Sprache und mit Begriffen verfasst sein, die alle Parteien verstehen
D) Sie sollten mehrdeutige Ziele vermeiden, wie etwa solche, die sich auf die Benutzererfahrung beziehen


5. Welches Leitprinzip empfiehlt, zur Erreichung eines Ziels die geringstmögliche Anzahl an Schritten zu verwenden?

A) Ganzheitlich denken und arbeiten
B) Fokus auf Wert
C) Iterativer Fortschritt mit Feedback
D) Halten Sie es einfach und praktisch


Solutions:

Question # 1
Answer: C
Question # 2
Answer: D
Question # 3
Answer: B
Question # 4
Answer: C
Question # 5
Answer: D

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