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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer has invested in a resource monitoring and service availability solution. Which process would improve the benefits of the monitoring solution?

A) Lifecycle management
B) Compliance management
C) Event management
D) Incident management

2. How are business processes supported in IBM Sen/ice Delivery and Process Automation products?

A) Create integrations between the various products
B) Write custom Java classes for each process
C) Use the comprehensive workflow engine
D) Implement runbook automation

3. Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?

A) A KPI that measures IT customer satisfaction.
B) A KPI that shows the total cost for open incidents and problems.
C) A KPI that shows the open service requests in a period of time.
D) A KPI that measures IT department satisfaction.

4. Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)

A) IBM DeveloperWorks wikis
B) IBM Tivoli Forums
C) IBM Support Web page
D) Tivoli Field Guides
E) Tivoli User Group Web page

5. A customer has implemented a solution from a third-party vendor that is capable of creating asset inventory. Which IBM tool can provide a fully functional CMDB?

A) IBM Tivoli Monitoring
B) IBM Tivoli Asset Discovery for Distributed
C) IBM Tivoli Application Dependency Discovery Manager
D) IBM Tivoli Business Service Manager

Solutions: