Apple Service Fundamentals : SVC-16A Exam

  • Exam Code: SVC-16A
  • Exam Name: Apple Service Fundamentals
  • Updated: Aug 17, 2026
  • Q & A: 60 Questions and Answers

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About Apple Service Fundamentals : SVC-16A Exam Questions

How much SVC-16A Exam Cost

The price of the SVC-16A exam is $150 USD.

Reference: https://support.apple.com/en-us/HT205737

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What is the duration of the SVC-16A Exam

  • Passing Score: 80
  • Number of Questions: 70
  • Format: Multiple choices, multiple answers
  • Length of Examination: 2 hours

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Apple SVC-16A Exam Syllabus Topics:

SectionObjectives
Topic 1: ESD Precautions- Electrostatic Discharge Safety
Topic 2: Basic Troubleshooting- Hardware & Software Troubleshooting Fundamentals
Topic 3: Customer Experience- Service Communication Skills
- Customer Interaction Best Practices
Topic 4: Service Documentation- Documentation and Reporting Procedures
Topic 5: Safety- Workplace and Personal Safety Protocols

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