Salesforce AI-201 Exam : Salesforce Certified Agentforce Specialist

  • Exam Code: AI-201
  • Exam Name: Salesforce Certified Agentforce Specialist
  • Updated: Aug 20, 2026
  • Q & A: 315 Questions and Answers

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Salesforce AI-201 Exam Syllabus Topics:

SectionWeightObjectives
AI Agents35%- Agent behavior configuration
  • 1. Filters and variables for deterministic behavior
    • 2. Agent reasoning engine concepts
      - Agent setup and orchestration
      • 1. Standard and custom topics
        • 2. Standard and custom agent actions
          Testing, Deployment & Lifecycle15%- Agent lifecycle management
          • 1. Sandbox to production deployment
            • 2. Testing and validation strategies
              Data Cloud & Grounding20%- Data integration for AI agents
              • 1. Using Data Cloud for retrieval augmentation
                • 2. Connecting external data sources
                  Governance & Observability10%- AI governance
                  • 1. Monitoring agent behavior
                    • 2. Trust layer and compliance concepts
                      Prompt Engineering20%- Grounding techniques
                      • 1. Data grounding for reducing hallucinations
                        • 2. Best practices for prompt design
                          - Prompt Builder usage
                          • 1. Prompt templates and configuration
                            • 2. Field generation and flex templates

                              Salesforce Certified Agentforce Specialist Sample Questions:

                              1. A company wants to retrieve patient history details to augment the Al agent response. [he company wants to leverage the Data Cloud search index feature. What is best practice when considering retrieval-augrmented generation (RAG) for information that may contain personally identifiable information (PII)?

                              A) Depend on the agent's prompt to avoid exposing PII.
                              B) Encrypt embeddings, but still index PII records.
                              C) Mask sensitive fields and index only non-PII data.


                              2. Universal Containers needs its sales reps to be able to only execute prompt templates. What should the company use to achieve this requirement?

                              A) Prompt Execute Template permission set
                              B) Prompt Template User permission set
                              C) Prompt Template Manager permission set


                              3. A support team handles a high volume of chat interactions and needs a solution to provide quick, relevant responses to customer inquiries. Responses must be grounded in the organization's knowledge base to maintain consistency and accuracy. Which feature in Einstein for Service should the support team use?

                              A) Einstein Service Replies
                              B) Einstein Reply Recommendations
                              C) Einstein Knowledge Recommendations


                              4. Universal Containers (UC) wants to use Flow to bring data from unified Data Cloud objects to prompt templates. Which type of flow should UC use?

                              A) Template-triggered prompt flow
                              B) Unified-object linking flow
                              C) Data Cloud-triggered flow


                              5. Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team. What should the Agentforce Specialist be aware of before enabling this feature?

                              A) Call Explorer requires the Einstein Conversation Insights permission set to be enabled.
                              B) Call Explorer operates independently of Salesforce Knowledge, requiring no prior setup.
                              C) Custom Call Explorer actions need to be built before it can be configured.


                              Solutions:

                              Question # 1
                              Answer: C
                              Question # 2
                              Answer: B
                              Question # 3
                              Answer: A
                              Question # 4
                              Answer: A
                              Question # 5
                              Answer: A

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