Microsoft MS-220 Exam : Troubleshooting Microsoft Exchange Online

  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: Jul 27, 2026
  • Q & A: 107 Questions and Answers

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About Microsoft MS-220 Exam Questions

Prerequisites for Microsoft MS-220 Exam

Before taking the Microsoft MS-220 Exam, you need to be aware of its prerequisites so that you can prepare yourself accordingly. Here is a list of things that you need to know before taking the exam:

You must be a technical expert in order to take this exam. You should have experience in working with virtualization technologies such as VMware vCloud Air Network, Azure Stack, and Amazon Web Services (AWS). You should also know how to work with Office 365 and Skype for Business Online services.

You must have at least two years of experience working as a network engineer or administrator in an enterprise environment where cloud services are used on a regular basis.

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Briefly explain the importance of the Microsoft MS-220 Exam

The Microsoft MS-220 exam is the first step to becoming a Microsoft Certified Solutions Expert (MCSE) for Networking with a specialization in Communication.

The Microsoft MS-220 exam tests your knowledge of the following topics:

Plan and configure cloud services, including authentication options; file storage, and document collaboration services; messaging services; mobility and remote access; hybrid connectivity; and web apps. Microsoft MS-220 exam dumps are the best way to pass your exam.

Design, implement, and manage an advanced network using Windows Server 2016 technologies such as IPv4, IPv6, and DNS by using System Center 2016 Virtual Machine Manager (VMM) and Hyper-V.

Design an identity infrastructure by using Active Directory Federation Services (ADFS) 2.0 on Windows Server 2016, Azure AD Premium P1/P2, or Office 365.

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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

What is the exam cost of the Microsoft MS-220 Exam

The exam cost of the Microsoft MS-220 Certification Exam is 165 USD.

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Exam MS-220: Troubleshooting Microsoft Exchange Online

Candidates for this exam work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.

Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.

Passing score: 700. Learn more about exam scores.

Part of the requirements for: Microsoft 365 Certified: Exchange Online Support Engineer Specialty

Download exam skills outline

Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshoot Mail Flow Issues20-25%- Troubleshoot Mail Flow Issues with External Systems
  • 1. Analyze SMTP protocol logs
  • 2. Troubleshoot hybrid mail flow
  • 3. Troubleshoot SMTP relay issues
  • 4. Troubleshoot DNS-related issues
  • 5. Troubleshoot SMTP certificate issues
- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Analyze mail flow rules and routing policies
  • 2. Review and interpret message headers
  • 3. Review and interpret message trace results
  • 4. Troubleshoot delivery delays
  • 5. Troubleshoot send and receive issues
- Troubleshoot Other Mail Flow Issues
  • 1. Troubleshoot inbox rules
  • 2. Interpret NDR data
  • 3. Identify triggered transport rules
  • 4. Analyze attachment blocking rules
- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Troubleshoot anti-spam policies
  • 2. Validate SPF, DKIM, and DMARC
  • 3. Analyze spam classifications
  • 4. Troubleshoot quarantined messages
Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. Encryption and decryption issues
  • 2. Protected message handling
  • 3. S/MIME troubleshooting
  • 4. Encryption-related mail flow rules
  • 5. External recipient access issues
- Troubleshoot Retention Issues
  • 1. Retention age calculation
  • 2. Retention policy application issues
  • 3. Retention tags and actions
  • 4. MRM diagnostics and message properties
- Troubleshoot Compliance Issues
  • 1. Search and purge email messages
  • 2. eDiscovery permissions and actions
  • 3. Mailbox holds and recoverable items
  • 4. Retention policies
Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Public Folder Issues
  • 1. Mail-enabled public folders
  • 2. Hybrid public folder access
  • 3. Public folder access
- Troubleshoot Recipient Issues
  • 1. Recipient configuration
  • 2. Address lists
- Troubleshoot Organization-wide Settings
  • 1. Address book policies
  • 2. Allowed file types
- Troubleshoot Provisioning Issues
  • 1. Directory synchronization issues
  • 2. Domain setup and configuration
Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Migration Issues
  • 1. Failed migrations
  • 2. Slow migrations
  • 3. Move request analysis
  • 4. Public folder migration issues
  • 5. Data Consistency Score issues
  • 6. Migration endpoint creation issues
- Troubleshoot Hybrid Configuration Issues
  • 1. Hybrid Configuration Wizard issues
  • 2. Hybrid mail flow issues
  • 3. Remote recipient synchronization issues
  • 4. Free/busy sharing issues
Troubleshoot Mail Client Issues20-25%- Troubleshoot Calendaring Issues
  • 1. Mailbox and calendar diagnostics
  • 2. Delegation issues
  • 3. Calendar permissions
- Troubleshoot Connectivity and Authentication
  • 1. Modern authentication issues
  • 2. Outlook connectivity problems
  • 3. Autodiscover issues
  • 4. Client access rules
- Troubleshoot Mobile Device Issues
  • 1. Mobile synchronization logs
  • 2. ActiveSync connectivity
  • 3. Device access rules
  • 4. ABQ list analysis
- Troubleshoot Calendar Sharing
  • 1. External calendar sharing
  • 2. Published calendar synchronization

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