Genesys GE0-707 Exam : System Consultant, Genesys SIP Server (GCP7-CSIP)

  • Exam Code: GE0-707
  • Exam Name: System Consultant, Genesys SIP Server (GCP7-CSIP)
  • Updated: Sep 17, 2026
  • Q & A: 100 Questions and Answers

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About Genesys GE0-707 Exam Questions

Introduction to Genesys GE0-707: System Consultant, Genesys SIP Server (GCP7-CSIP) Exam

The system consultant qualification can be earned by completing the CIC Core and Interaction Center Certified Engineer Bootcamp exams (GCP7-CSIP). This certification provides the student with the knowledge and skills needed to implement and support the Interaction Center Platform. The student can think about the Customer Interaction CenterTM (CIC) architecture and adapt what they've learned to a device implementation using the Interaction Center Platform.

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Preparation Guide for Genesys GE0-707: System Consultant, Genesys SIP Server (GCP7-CSIP) Exam

Introduction

Genesys is an organisation with customer service and call centre technology for small and medium businesses. Genesys or Genesys Telecommunications Laboratories is a cloud and on-site company. The business has offices in Canada, Latin America, Europa, the Middle East, Africa, Asia and Australia and is located in Daly City, Californi- Established in 1990, Permira Funds and Technical Crossover Ventures recently acquired the Company in February 2012.

For organizations in more than 100 countries Genesys offers over 70 billion remarkable customer experience each year. Via Cloud and AI control, their technology connects every customer moment to marketing, delivery and service across every channel and enhances employee experienc- Genesys pioneered its Services expertise, improving customer faith and loyalty in every size company. Genesys is a leader in Services. This is allowed with Genesys Cloud, the all-in-one solution for rapid innovation and for scalability and versatility that is the world's leading public cloud platform.

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Genesys GE0-707 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Architecture & Overview20%- PureConnect / SIP Server architecture
  • 1. Core components
    • 2. Interaction Center platform
      • 3. Networking and protocols
        Topic 2: SIP & Station Configuration25%- SIP addressing & dial plan
        • 1. IP phone provisioning
          • 2. SIP lines and stations
            • 3. Codecs & media negotiation
              Topic 3: Installation & Deployment15%- Server installation
              • 1. Media Server configuration
                • 2. Setup Assistant
                  • 3. Database & Directory Server
                    Topic 4: ACD & Routing15%- ACD and skills-based routing
                    • 1. Workgroups & queues
                      • 2. Response management
                        • 3. Status & wrap-up codes
                          Topic 5: Licensing & Security15%- License management
                          • 1. Allocation & generation
                            • 2. Security & compliance
                              • 3. Regionalization settings
                                Topic 6: Administration & Reporting10%- Interaction Administrator
                                • 1. User/role configuration
                                  • 2. Supervisor & Reporter tools
                                    • 3. Log & troubleshooting

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