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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this question.

A) To create business users
B) To scope the system
C) To assign accounts to business users
D) To restore system default settings

2. Which of the following actions can you perform with the Administration Adaptation function? Note: There are
3 correct answers to this question.

A) Assign a page layout to achieve dynamic user interfaces
B) Create an extension field and define its properties
C) Edit custom forms and reports
D) Change my settings
E) Disable Key User properties

3. What information is required to automatically schedule a maintenance plan? Note: There are 3 correct answers to this question.

A) Ticket category
B) Measurement attributes
C) MDRO run
D) Service team
E) Schedule condition

4. You need to configure an automated e-mail response to your customer when a service technician is assigned to a ticket.
Which actions do you perform in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

A) Build a workflow rile
B) Configure e-mail channels
C) Set up notification of delegates
D) Create social media channels

5. What can you use to hide a single value of multiple value field?

A) Personalization
B) Key user tool (KUT)
C) Access rights
D) Code lists restrictions

Solutions: