SAP C_C4C14_1811 Exam : SAP Certified Application Associate - SAP Service Cloud 1811

  • Exam Code: C_C4C14_1811
  • Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
  • Updated: Sep 06, 2026
  • Q & A: 155 Questions and Answers

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SAP C_C4C14_1811 Exam Syllabus Topics:

SectionObjectives
Service Request Processing- Service orders and notifications
- Service request management
SAP Service Cloud Overview- Solution architecture and capabilities
- Understanding SAP Service Cloud concepts
Service Contract and Resource Management- Resource and scheduling setup
- Service contract configuration
Service Analytics and Integration- Integration with other SAP solutions
- Reporting and analytics

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question #1

What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this question.

  • A. To create business users
  • B. To scope the system
  • C. To assign accounts to business users
  • D. To restore system default settings
Answer: B,D
Question #2

Which of the following actions can you perform with the Administration Adaptation function? Note: There are
3 correct answers to this question.

  • A. Assign a page layout to achieve dynamic user interfaces
  • B. Create an extension field and define its properties
  • C. Edit custom forms and reports
  • D. Change my settings
  • E. Disable Key User properties
Answer: A,B,D
Question #3

What information is required to automatically schedule a maintenance plan? Note: There are 3 correct answers to this question.

  • A. Ticket category
  • B. Measurement attributes
  • C. MDRO run
  • D. Service team
  • E. Schedule condition
Answer: B,C,E
Question #4

You need to configure an automated e-mail response to your customer when a service technician is assigned to a ticket.
Which actions do you perform in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

  • A. Build a workflow rile
  • B. Configure e-mail channels
  • C. Set up notification of delegates
  • D. Create social media channels
Answer: B,D
Question #5

What can you use to hide a single value of multiple value field?

  • A. Personalization
  • B. Key user tool (KUT)
  • C. Access rights
  • D. Code lists restrictions
Answer: D

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