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IBM C2010-024 Exam : IBM Tivoli Level 2 Support Tools and Processes
- Exam Code: C2010-024
- Exam Name: IBM Tivoli Level 2 Support Tools and Processes
- Updated: Sep 10, 2026
- Q & A: 50 Questions and Answers
About IBM C2010-024 Exam Questions
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IBM C2010-024 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Support Processes and Best Practices | - Operational procedures
|
| Support Tools and Diagnostics | - Troubleshooting methodologies
|
| Incident and Problem Management | - Problem determination
|
| IBM Tivoli Support Overview | - Product support scope
|
IBM Tivoli Level 2 Support Tools and Processes Sample Questions:
Question #1
Which action must always be performed before submitting a new DCF technote?
- A. Forward the PMR to the BackEnd.
- B. Check for duplicate items in CAST or the Technote database.
- C. Ask the customer if they agree to open a technote.
- D. Install the DCF Item Creator application.
Answer: B
Question #2
When transferring a PMR to another team and the Component ID (CompID) is incorrect for the new team's product, what should the sending engineer do to the CompID (Component field in CCWin / Comp field in RETAIN)?
- A. Set it to a special routing CompID used for all transfers.
- B. Leave it set to its current value, so that the receiving engineer can change it.
- C. Blank out the CompID so that the receiving engineer can set it.
- D. Change it to a best guess for the CompID of the product that the new team will work on.
Answer: A
Question #3
A new problem is identified by the client while their OneTeam PMR is being worked. Which action should the BackEnd engineer working the original PMR take about the new problem?
- A. Create a secondary call with a description of the new problem and requeue it to the FE Entry queue requesting a new PMR to be created.
- B. Create a new PMR for the client and assign it to himself.
- C. Explain the situation to a FrontEnd (FE) engineer and ask them to create a separate PMR for the new problem.
- D. Change the details of the original PMR to match the new problem, and begin investigating it.
Answer: A
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Question #4
When creating an APAR,the primary symptom needs to be described by the Symptom/Keyword codes. What are the two valid options for the Symp/keyword tom pairing code?
- A. DOCUMENT, DC
- B. INCORROUT, IN
- C. ABEND, AB
- D. LOOPING, LP
- E. CRASH. CR
Answer: C
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Question #5
In searching about the problem in a PMR, a BackEnd engineer finds that there is already a closed APAR for the problem which exactly matches the problem described in their PMR. Before associating the APAR with their PMR, which three steps should be taken?
- A. Confirm it is for the same Component ID.
- B. Check the fix provided is not already included in the release level quoted in the PMR.
- C. Check the APAR closure code.
- D. Notify L3 that an additional PMR needs to be added to the Interested Party list of the closed APAR.
- E. Re-open the APAR so it can be associated to.
- F. Check the associated CMVC record for the resolution detailed by Level 3 (L3).
Answer: A,C,F
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