Salesforce AP-222 Exam : Public Sector Solutions Accredited Professional

  • Exam Code: AP-222
  • Exam Name: Public Sector Solutions Accredited Professional
  • Updated: Aug 25, 2026
  • Q & A: 130 Questions and Answers

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Salesforce AP-222 Exam Syllabus Topics:

SectionWeightObjectives
Public Sector Solutions Overview15%- Salesforce Public Sector Solutions product positioning
- Government and Public Sector industry fundamentals
- Key use cases and common scenarios
Government Community Cloud20%- Case management for government
- Constituent engagement features
- GCC features and capabilities
- Permitting and licensing capabilities
Public Sector Data Model20%- Case and investigation management
- Constituent and household data model
- Service territory and location-based services
- Permit and license object relationships
Implementation Considerations20%- User adoption strategies
- Integration patterns for government systems
- Security and compliance requirements
- Data migration considerations
Configuration and Customization15%- Lightning Experience customization
- Reporting and analytics for public sector
- Workflow and approval processes
- Constituent engagement portal configuration
Best Practices and Governance10%- Accessibility and compliance standards
- Performance optimization
- Public sector implementation best practices

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A government agency is implementing Public Sector Solutions and their intake officer is looking to create a document checklist and review business license applications only. The agency is looking to create a document type for business license applications using the Intelligent Document Automation (IDA) and restrict the record access to the intake officer only. What are the three steps a technical consultant should configure to satisfy the agency's use case?

A) Enable Intelligent Document Automation
B) Create a document type under Notes and Attachment
C) Turn on Document Checklist
D) Create a Document Type
E) Assign permissions and permission sets for application forms


2. A public sector agency implemented Public Sector Solutions for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the "Edit" button for the Action Plan template and hence unable to make any changes. What could be the reason for this?

A) System Administrator doesn't have "Edit" permissions to Action Plan template
B) Action Plan template changes have to be requested to Salesforce support team
C) Once published, an Action Plan template cannot be changed.
D) Edit option needs to be added to Action Plan template page layout


3. A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created. What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?

A) Create or modify a permission set that gives access to Cases owned by the support team
B) Change the Organization-Wide Default settings for Case to Public Read/Write
C) Create or modify a share group for the Profile used for the Site that gives access to Cases
D) Create or modify a sharing set for the Profile used for the Site that gives access to Cases


4. A government agency plans to implement Public Sector Solutions for its licensing needs. They plan to leverage Business Rules Engine (BRE) to customize the solution to meet their business needs. Which statement correctly describes the relationship between Expression Sets and Decision Matrices in the context of BRE?

A) Expression Sets match input values to a table row and return the row's output values.
B) Decision Matrices perform a series of calculations using matrix lookups and user- defined variables and constants.
C) Expression sets call decision matrices, which are tables that allow implementing of complex rules in a systematic, readable way.
D) Expression sets and decision matrices accept XML input from and return JSON output to, OmniScripts.


5. A transportation department performs bridge inspections. Inspectors frequently attach dozens of photographs to inspection records. Supervisors want all images to remain associated with each inspection and easily accessible during future audits. Which approach is recommended?

A) Email photos to supervisors after each inspection
B) Store photos as Salesforce Files related to the inspection record
C) Save image URLs in a text field
D) Upload images into Chatter posts only


Solutions:

Question # 1
Answer: A,C,D
Question # 2
Answer: C
Question # 3
Answer: D
Question # 4
Answer: C
Question # 5
Answer: B

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