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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Which of the following customer concerns are related to meeting the needs of a mobile workforce? (Select two.)

A) Simplifying management
B) Bring Your Own Device (BYOD)
C) Customer Satisfaction
D) Work from anywhere
E) Driving efficiencies

2. Your customer describes a recent situation in which they were not able to accurately forecast demand and were short-staffed as a result.
Which feature of Avaya IX TM Workforce Engagement Select would help this customer mor effectively manage staff?

A) Workforce Management
B) Analyze module
C) Live Monitor
D) Desktop Trigger
E) Coach and Learn

3. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Workforce Management
B) Recorder Edition
C) Desktop Trigger
D) Quality Management Edition
E) Standard Edition

4. You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer. The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?

A) Workforce Management
B) Recorder Edition
C) Desktop Trigger
D) Quality Management Edition
E) Standard Edition

Solutions: